Delete your account and data

Delete in the app (recommended)

1. Open Maison Apéro and go to My Account.
2. Open Settings and tap Delete account in the account section.
3. Read the notice and confirm that you understand the seven-day re-registration restriction.
4. Type DELETE, confirm, and sign in again to verify your identity.
5. When deletion finishes, you are signed out automatically.

Request deletion by email

If you cannot use the app, email us from the address registered with Maison Apéro, or include your Maison ID. Tell us whether to delete the whole account or only specific data, such as a review or a photo, with an approximate date. The buttons below prepare the email for you.

Request account deletion Request deletion of specific data

Never send your password, a Google or Apple verification code, or a card number. We will never ask for them.

Data that is deleted

• Your sign-in account, profile and Maison ID
• Contacts, contact requests, your block list and group memberships
• Your Wine Library records, notes, evaluation history and related settings
• Device and session records, notifications and push tokens
• Your ticket balance and its transaction history
• Media saved in your user space, such as profile images and label photos
• Reviews in progress and the images or text submitted for them

Data that may be kept

• Messages already delivered to other people stay in their conversations, shown as sent by a deleted account. If your plan lets you delete your own messages when you delete your account and you choose it, those messages and their attachments are deleted too.
• To prevent abusive re-registration, we keep a minimal record of your email address and Maison ID for seven days.
• To prevent the signup benefit from being claimed again, we keep a one-way hash of the Google or Apple sign-in identifiers used by the account. The original identifiers are not stored.
• Reports, support requests and moderation or audit records are kept only as long as needed for safety, abuse prevention, disputes or legal obligations.
• Copies in encrypted backups expire on the normal backup schedule and are restored only for disaster recovery.
• Public wine information created from evaluations (Wine Library and Media) remains without information that identifies you. Aggregated statistics that do not identify you may also be kept.

Processing time

Deletion in the app is processed immediately. Email requests are processed within 30 days after we verify your identity, and we confirm by email when they are complete.

Before you delete

• Deleting your account is permanent and cannot be undone.
• For seven days after deletion, you cannot create a new account with the same Google or Apple sign-in, email address or Maison ID.
• Paid plans bought through the App Store or Google Play are managed by the store. Cancel them in the store separately.